Introduction
This privacy policy (“Privacy Policy”) describes how Choose Your Horizon Inc. (“Choose Ketamine”, “us”, “we”, “our”, or variants) collects and uses information about you through the Site, email, text, and other communications between you and Choose Ketamine.
The Privacy Policy refers to information we collect:
- from on our Site
- from or on behalf of your medical providers and their staff
- through email, text, and other electronic communications between you and our Site
- when you interact with our advertising, marketing, and applications on third-party websites and services, if those applications or advertising and marketing include links to this policy.
The Privacy Policy does not apply to information we may collect:
- offline or through any other means, including on any other website operated by Choose Ketamine or any third-party
- through any third party website or application, including through any application or content (including advertising or marketing) that may link to, or be accessible on or from, the Site.
Choose Ketamine provides managed services to independent provider groups. Choose Ketamine is not a provider group itself, has no ownership interest in the Medical Groups, does not have control over the policies or practices of the Medical Groups, and is not responsible for the quality of care provided by the Medical Groups. The Medical Groups have their own separate "Notice of Privacy Practices", which can be found on the Site.
Please read this Privacy Policy carefully to understand Choose Ketamine’s policies and practices regarding your information and how we use it. If you don’t agree with our policies, you are not permitted to use our Site. Therefore, by accessing or using our Site, you agree that you have read this Privacy Policy and you understand, and consent to be bound by, the terms and conditions herein. This Privacy Policy may change from time to time. Your continued use of our Site after we make changes shall constitute your acceptance of those changes, so please check this Privacy Policy periodically for updates.
Information we collect about you
We receive and collect information that you directly submit to us or that we gather when you use our Site, including personal information such as your name, mailing address, telephone number, email address, health data, and payment information, as well as non-personal information such as IP addresses, information that is passively or automatically collected through cookies, your browser or device, or other services, and information from third parties. We also collect information on your physical location that may be provided by you or collected through the use of our Site or other communication channels. In this Privacy Policy, we refer to all of this as “Personal Information.”
Information From Automated Data Collection; Cookies and Trackers
We receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics, Google Ads, Hotjar, Segment, Microsoft Bing Ads and other tools. These organizations may automatically log device data, online activity data, and geolocation data.
- Analytics - Our Service works with analytics companies that track online activity to understand the number of unique users visiting the Service and to understand how users are navigating our Services.
- Advertising - We also work with advertising networks that may track you to measure the effectiveness of the advertisements so that personalized advertisements or offers may be made for you. These third parties may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and of other website and mobile apps – that information may include your IP address, web browser, mobile network information, pages viewed, actions completed on the website and in our mobile app, time spent on pages or in mobile apps, links clicked, and conversion information. This information allows us to determine whether you have visited the Service previously, remembers preferences that you have set, statistically monitors how many people are using our Service and for what purposes, and allows delivery of advertising targeted to your interests. When you purchase a service from the Choose Ketamine website, web beacons, pixels, or API from our service providers’, advertising providers’, and marketing providers’ analytics tools may capture and transmit the conversion data to help assess the efficacy of advertising campaigns and inform future advertising.
- Session replay technologies - We use software code to track users’ interactions with the Service; the replays include users’ clicks, mobile app touches, mouse movements, and scrolls during those sessions. These help us with website optimization to understand how users are engaging with the website.
How we use your information
We use information that you may provide to us to:
- provide the Site to you
- provide you with information you request from us
- enforce our rights arising from contracts or otherwise
- notify you about changes to this Site or our services
- provide you with notices about your account.
We use other information that you may provide to us, that we may actively collect, and that may be passively collected, to:
- provide the Site and its contents to you
- provide you with content, products, or services that you request from us
- create and service your account
- manage your transactions and coordinate your services
- administer promotions and user surveys
- contact you when necessary
- fulfill any other purpose for which you provide it
- carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for collection of payments
- notify you about changes to our Site or any services we provide
- perform any function needed with your consent
We may use your Personal Information to contact you with updates, offers, promotions, and other personalized and non-personalized messages. We may also use cookies to provide relevant advertising or other communications or services.
Marketing, advertising, and analytics.
We and our advertising providers may collect and use your Personal Information for marketing, advertising, and analytics purposes:
Interest-based advertising. We engage advertising companies and social media companies that use cookies and similar technologies to collect information about your interactions over time across the Service and other websites, and use that information to serve online ads that they think will interest you. These include, but are not limited to:
- Meta Platforms. We use Meta Platforms (including, Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta, on our website. The data from Meta is also saved and processed by Meta. Meta may connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Meta’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can control the information disclosed through your Meta accounts by visiting https://www.facebook.com/about/ads.
- Google Analytics and Google Ads. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our website. We also use Google Ads, an internet-based advertising service, to advertise our services and analyze the performance of our advertising campaigns. You can find out more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Site or Apps” located at www.google.com/policies/privacy/partners/. For information on Google Analytics, please visit www.google.com/analytics/learn/privacy.html. You can control information disclosed via Google Ads by visiting http://www.google.com/settings/ads and also by installing Google Ads Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
- Microsoft Bing Ads. We use Bing Ads, an internet-based advertising service, to advertise our services and analyze the performance of our advertising campaigns. You can find out more about how Bing uses data by visiting the “Microsoft Privacy Statement” located at https://privacy.microsoft.com/en-us/privacystatement. You can control information disclosed via Bing Ads and opt out of personalized Bing advertising by visiting https://account.microsoft.com/privacy/ad-settings.
Creating anonymized, pseudonymized, aggregated, or de-identified information.
Your Personal Information may be anonymized, pseudonymized, aggregated or de-identified by removing data components (such as your name, email address, or linkable tracking identifier) that makes the data personally identifiable to you. We do this for our business operations, to disclose to other parties for our lawful business purposes, and for research and development of new products or services.
Disclosure of your information
We do not sell, share, or otherwise disclose your Personal Information for reasons other than those described in this Privacy Policy.
We may disclose your Personal Information to a few third parties, including:
- your healthcare or other licensed medical providers
- our parents, subsidiaries and affiliates
- our third-party service providers, contractors, subcontractors, and business associates we use to support our business
- to any company we might merge with or acquire, or that acquires us, or in the event of structural change of our company of any form (e.g., a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Choose Ketamine's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding).
We may also disclose your Personal Information:
- with your consent
- to fulfill the purpose for which you provide it
- to comply with our legal obligations
- to enforce our rights
- to comply with any court order, law, or legal process, and to respond to any government or regulatory request
- to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, your healthcare providers, Choose Ketamine, our customers, or other relevant parties (this includes exchanging information with other companies and organizations for the purposes of, for example, fraud protection and credit risk reduction)
- for any other purpose disclosed by us when you provide the information.
Notwithstanding the foregoing, we may also disclose, without restriction, aggregated information about our users and information that does not identify any individual user.
Accessing and changing your personal information
You can access, review and update or change your Personal Information at any time either through our site, if available, or by notifying us through the channels outlined in this Privacy Policy. We may not be able to accommodate your request, however, if we believe it would violate any law or legal requirement or cause the information to be inaccurate or fraudulent.
How we keep your data secure
Choose Ketamine strives to use industry-standard data collection, storage, and processing practices and security measures to protect against any unauthorized access to, accidental loss of, or disclosure of your information.These safeguards may vary based on the sensitivity of the information that we collect and store.
Unfortunately, no security method or combination of methods is fool proof. We will always strive to do our best and to work with third-party service providers that strive to do the same, but we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Site. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Therefore, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or your computer or mobile device.
Links to other sites
Our Site may contain links to third-party websites, services, or other resources not operated by us. Any information you provide to these parties is not subject to the terms of this Privacy Policy. Please consult the privacy policies on these sites before you provide them with any of your Personal Information.
Children under the age of 18
This Site is not for persons under the age of 18 (collectively, “Minors”). Minors are not authorized to use this Site or provide any information through the Site. We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us at hello@chooseketamine.com.
Opt-out and unsubscribe
If you’d like to opt-out of receiving any or all communications from us, you may do so by emailing hello@chooseketamine.com. If we still need to communicate with you regarding an active order or other important information, we will indicate such in our reply.
Changes to this privacy policy
We reserve the right to amend this privacy policy at any time. Your continued use of the Site will constitute your acceptance of any changes or revisions to the Privacy Policy. You may want to review this Privacy Policy periodically in case of changes.
Contacting us
If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at the below email address.
Hello@chooseketamine.com
Miscellaneous:
At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.
